Privacy Policy

At HANA, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit our website (the “Site”) or interact with us.

What Information We Collect and Why

We collect various types of information to enhance your experience on our Site, fulfill your orders, and provide customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Below, we detail the categories of information collected and their purposes.

Device Information

Examples of Personal Information Collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, interaction data with the Site.

Purpose of Collection: To ensure the Site loads correctly on your device, and to analyze Site usage and improve functionality.

Source of Collection: Collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.

Disclosure: Shared with third-party service providers, such as our platform processor, Shopify.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment details, email address, phone number.

Purpose of Collection: To process and fulfill your orders, facilitate payment transactions and provide order confirmations, arrange shipping and provide delivery updates, communicate with you regarding your orders or inquiries, to detect and prevent potential fraud, to share product or service updates when aligned with your communication preferences.

Source of Collection: Collected directly from you during checkout or account creation.

Disclosure: Shared with third-party processors such as Shopify for order management, shipping-related data shared with logistics partners, like Postmen.

Customer Support Information

Examples of Personal Information Collected: Website activity (e.g., previous interactions with the Site), Order history.

Purpose of Collection: To provide personalized customer support, to resolve issues related to your orders or interactions with the Site.

Source of Collection: Collected directly from you when you contact us for support.

Disclosure: Not shared externally for a business purpose.

Legal Basis for Processing Information

If you are located in certain regions, such as the European Economic Area (EEA), we process your personal information under the following legal bases:

Consent: For sending marketing communications.
Contractual Necessity: For fulfilling orders or providing requested services.
Legitimate Interest: For fraud prevention, analytics, and enhancing user experience.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal, tax, or accounting obligations. Examples:

Order information: Retained for up to 7 years for tax and accounting purposes.
Marketing preferences: Retained until you opt out.

Data Security Measures

We implement industry-standard security measures to protect your data, including:

SSL encryption for secure data transmission.
PCI-compliant payment systems.
Restricted access to personal information to authorized personnel only.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking tools to enhance user experience and gather analytics. These may include:

Functional cookies: To enable essential site features.
Analytics cookies: To monitor website performance and usage.
Advertising cookies: To deliver tailored ads based on your browsing behavior. You can manage or disable cookies through your browser settings. Some features of the Site may be affected if cookies are disabled.

International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

Your Rights

Depending on your location, you have the following rights regarding your personal data:

Access and Correction: Request access to or correction of your personal information.
Portability: Request a copy of your data in a portable format.
Opt-Out: Unsubscribe from marketing communications.
Data Deletion: Request that we delete your data, subject to legal obligations.
Restriction and Objection: Limit how your data is used or object to specific uses, such as marketing.

To exercise any of these rights, please contact us at hello@shophana.com.

Minors’ Privacy

We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will delete it promptly. If you become aware of any personal information we have collected from children under 13, please contact us at the addresses listed below.

People under 18 years of age may have data that they provide to us through our website deleted by sending an email to hello@shophana.com requesting deletion.

Data Sharing

We only share your information with trusted third parties essential for business operations, such as:

Shopify: For website hosting and e-commerce processing.
Shipping Partners: For order fulfillment and delivery.
Marketing Platforms: For sending promotional emails (e.g., Mailchimp).

We do not sell your personal information to third parties.

Dispute Resolution

If you believe your privacy rights have been violated, please contact us at hello@shophana.com. For unresolved issues, you may file a complaint with your local data protection authority.

Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or a prominent notice on our Site.

Last Updated: 1/24/25

Contact Us

If you have any questions about this Privacy Policy or need assistance with your data, contact us at hello@shophana.com.